Refund policy


Returns & Refunds Policy

At SKYEBLOOM, we take great care to ensure your fragrances arrive in perfect condition. We want you to be completely confident in your purchase, and our support team is always here to help if you experience any issues with your order.

Standard Returns

We gladly accept returns within 30 days of delivery. However, due to hygiene and safety standards surrounding perfumes and fragrance products, all returns are subject to the following strict conditions:

  • Unopened & Unused: The perfume bottle must not have been opened, sprayed, or used in any way.

  • Original Packaging: The product must be returned fully sealed, in its original box, and with all original packaging intact.

  • Return Shipping Costs: Customers are responsible for all return courier charges. We do not cover or reimburse return shipping costs for standard returns or changes of mind.

Important Note: Once we receive your return, our team will inspect it. If the product is found to be opened, used, damaged by the customer, or not in its original packaging, the return will be refused.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, faulty, or incorrect due to an error on our end or an issue during delivery, we take full responsibility.

  • You will be eligible for a replacement or a full refund.

  • You will not be responsible for return shipping costs in these instances.

  • Please contact us immediately upon receiving a damaged or incorrect package so we can make it right.

How to Initiate a Return

To ensure a smooth return process, please follow these steps:

  1. Contact Support: Please reach out to our customer support team before sending any items back. We will provide you with the necessary return instructions.

  2. Pack Securely: Ensure the unopened fragrance is safely packaged to prevent any damage during its journey back to us.

  3. Ship Your Item: We highly recommend using a trackable courier service, as we cannot be held responsible for returns lost in transit.

The Refund Process

  1. Inspection: Once your returned item arrives at our facility, it will be inspected to ensure it meets our eligibility conditions.

  2. Approval & Processing: If approved, your refund will be processed automatically to your original method of payment.

  3. Refusal: If the item does not meet our return conditions, our customer support team will contact you to explain the next steps.